Repair Technician

**Did you know KONE moves over one billion people every day We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.**

**Why this role**
KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking
**Repair Technician **to join our
**Maintenance **team in
**Petaling Jaya, Selangor.**
Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

**What will you be doing**

**Service operations**
- Accountable for the end-users and the site safety.
- Accountable for a safe working environment.
Responsible to actively identifying any technical competence gap caused by new equipment in service (both from competitors and from new equipment) and communicate it to supervisor / technical helpdesk).
- Accountable to feedback any repair/adjust
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Responsible for effectively planning his workload, in conjunction with the service supervisor.
- Accountable for very precise and timely reporting of the work done according to the process.
- Responsible for submitting time sheets based on the execution.
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition.
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor.
- Need to learn new product of KONE

**Customer relationship management**
- Responsible to inform customer once the job completed.
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for equipment safety and performance.
- Accountable for managing the site environment during service operations.
- Accountable for identifying site risk, and communicate them to his supervisor.
Accountable for identifying 'unplanned' service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

**Leadership / People management**
- Responsible for regular update of his supervisor on all relevant information.
- Willing to learn all aspects of lift and associated technology and accountable for attending the proposed training.
- Accountable for improving the competence of the Repair Technicians by explaining the root causes and the solutions of the technical issues solved.
- Actively communicate within the team members.

**Are you the one**
- Minimum Certificate in Electrical, Electronic, Mechanical Engineering, or other related educational backgrounds
- Possesses a service mindset
- Willing to travel
- Possesses own transport and valid motorbike license
- Able to work in a fast-paced environment**What do we offer**
- Career progression in opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by funcolleagues and a lively working environment. The best part is all leaders are great and open-minded

LI-RJ1

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