Outlet Manager

5 days ago

Melaka, Malaysia myTukar Full time

**About Carro**

**Why work with Carro?**
- Join the region’s largest online automotive marketplace with offices in 7 countries.
- Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
- Formal and informal learning and development programmes to support your growth and career progression.
- Comprehensive benefits including medical, insurance and wellbeing.
- Flexible working arrangements upon request.
- Learn from some of the most experienced mentors in the technology and automotive space.
- Meet and interact with colleagues from all around Asia.
- Pursue opportunities to work at departments in other countries and regions.
- Diverse and inclusive working environment with modern workspaces.
- Fun and engaging employee events, initiatives, and celebrations.

**About your role**
- Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
- Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
- Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
- Maintain outlet cost management, service quality improvement, staff development, and retention.
- Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
- Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
- Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
- Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

**Requirements**:

- Qualifications: A few years' experience in the Service Industry is an added advantage.
- Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
- Discipline: Punctuality, result-driven, and a good working attitude.
- Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
- Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
- A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (preferred)

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