IT Consultant

2 weeks ago

Kuala Lumpur, Malaysia Oxydata Software Full time

**About the job IT Consultant - Virtual Desktop Infrastructure**:
Ø Accountable and responsible for VDI (Microsoft AVD Azure Virtual Desktop) Design & Solutioning, Deployment & Management : Design, deploy, and manage VDI solutions tailored to business users needs, ensuring scalability, reliability, and performance.

Ø Provide ongoing technical support and troubleshooting for VDI solutions. Ensuring efficient troubleshooting, researching, and resolution, leading or facilitating investigations and tasks pertaining to VDI solution, addressing client concerns and resolving issues promptly based on agreed SLAs & KPIs.

Ø Acts as the focal point of contact for incidents, problems, and changes to the VDI solution.

Ø Coordinate and collaborates with internal teams or vendors to actively troubleshoot and identify innovative resolutions to non-standard issues within the enterprise.

Ø Engage with business users to understand their business requirements and technical needs, providing expert advice on VDI solutions.

Ø Integrate VDI solutions with existing ROCKWOOL IT infrastructure, ensuring seamless integration and mínimal disruption to client operations.

Ø Conduct performance tuning and optimization of VDI environments to achieve optimal user experience and resource utilization.

Ø Perform routine system monitoring, health check and maintenance for pro-active management of IT by evaluates and recommends tools for maintenance and monitoring of VDI solution.

Ø Implement and manage robust security measures to protect VDI environments from potential threats and vulnerabilities.

Ø Create and maintain comprehensive documentation for VDI solutions, including design specifications, configurations, and support procedures.

Ø Conduct training sessions for clients and internal teams on VDI solutions, ensuring effective knowledge transfer and adoption.

Ø Oversee VDI projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards.

Ø Working with Product Manager to drive continuous improvement on managing and optimizing VDI solution and process.

Ø Actively participate in operational ITIL processes i.e., Incident, Change Management, Problem Management, and Availability Management.

Keep abreast of the latest developments and trends in VDI technologies and solutions, recommending improvements and innovations as appropriate.

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