Branch Executive

2 weeks ago

George Town, Malaysia STAR GLORY ASIA (M) SDN BHD Full time

**ACCOUNTABILITY**

**Administrative**
- Responsible for providing personalized administrative support to the management in a professional and timely manner.
- Handle requests, feedback, queries quickly and professionally
- Monitor administrative supply levels; reorder when appropriate
- Develop, carry out an efficient documentation, filing system for both paper and electronic records
- Delegate tasks as appropriate to other members of the team

**Operations**
- Solicit new walk-in customers from all possible channels and maintain existing customers’ satisfaction level
- Recommend, execute effective marketing, promotion programmes to generate customer awareness and sales
- Improve the service standards and customers’ experiences at the outlets
- Responsible to control costs, upkeep the image of the outlets and warehouse
- Directly manages the operations, maintenance of outlets and warehouse.
- Communicating with management to develop strategic operations goals.
- Creating, managing the organization’s fiscal operating, capital budget and expenses.
- Monitoring operational performance of outlets and warehouse.
- Providing a workplace setting that is conducive to productive work.
- Monitoring performance metrics.

**Sales**
- Responsible for coordinating the sales team, supporting management and ensuring sales quotas are reached.
- Maintaining outlets sales performance, recruiting, training team and monitoring inventory.
- Have excellent sales and leadership skills, as well as strong customer service skills.
- Have a thorough knowledge, understanding of the store's products and services.
- Recruiting, training new team, assigning specific tasks to team and monitoring the team's sales performance.
- Solving customer complaints and answering customers' questions.
- Writing reports for managers.
- Providing sales team with constructive feedback and assisting team to solve customers' problems.
- Maintaining positive customer relations.
- Motivating the sales team and creating an atmosphere of healthy competition among the staff.

**Warehouse**
- Supervising, evaluating warehouse team performance, meeting safety regulations, monitoring deliveries and shipments.
- Interact with customers and clients to resolve any delivery issues that may arise.
- Help with some administrative tasks such as order and invoice processing.
- Lead to enhance communication between the warehouse and procurement.
- Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies.
- Ensure all warehouse team comprehend safety regulations.

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion

Schedule:

- Early shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

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