Customer Propositions Marketing, Analyst

2 weeks ago

Kuala Lumpur, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role
- To assist in the end-to-end product/campaign development, product enhancements and implementation and ensure timely and efficient launch to support the Agile tribe’s strategies and OKRs (Objective Key Results).
- To work in Agile and tribe setup with the objective to reduce time to develop new products or product enhancements across design-build-test-launch cycle.

Roles and Responsibilities:

- To ensure timely and efficient launch of new products, product enhancements and campaigns within the set timeline by proper preparation and documentation of gate papers, product specification, policy contract, marketing materials, sales illustration, training materials and meeting minutes on approvals. This includes ensuring UAT for contract and Sales Quotation System (SQS) is properly tested and sign-off within the set timeline, preparation of launching materials and promotional activities, conduct briefing to customer support staff/trainers/agents and perform post launch review.
- To provide sales support and handle enquiries from distribution channels, life planners and internal stakeholders in matters related to products and sales quotations.
- To provide timely and accurate delivery of report/special project which include but not limited to the monthly post launch analysis and campaign tracking report for Product Development Committee Meeting, competitor and product comparison analysis and other necessary reports and special projects as and when assigned.
- To conduct training on new product and campaigns to internal staff prior to launch and prepare comprehensive and accurate training materials for staffs’ perusal in their customers servicing.
- To support the initiatives/tasks in activating the sales force and delivering the Agile’s OKRs effectively.
- To ensure compliance of new guidelines issued by the regulators (e.g. Bank Negara Malaysia, LIAM/PIAM) relating to products.
- To conduct market research, data analysis, product competitiveness study and collect customer and distributor feedback by proper preparation of presentation materials, coordinate meeting/discussion with distribution channel and agents in soliciting feedback or comment relating to product matters.
- To perform other responsibilities and duties periodically or involve in ad hoc initiatives/special project assigned by supervisor to meet operational and/or other regulatory/compliance requirements.

Minimum Job Requirements:

- Education - Degree in Actuarial Science, Mathematics, Statistics or Marketing.
- Experience - Preferably with minimum 3 years relevant working experience. Experience in product development in the insurance industry is a MUST.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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