IT Service Helpdesk

1 week ago

Bandar Sunway, Malaysia Ict Zone Ventures Berhad Full time

**Responsibilities**:

- 2. Perform remote troubleshooting through diagnostic techniques and pertinent questions
- 3. Determine the best solution based on the issue and details provided by customers
- 4. Walk the customer through the problem-solving process
- 5. Direct unresolved issues to the next level of support personnel
- 6. Manage and monitor IT products or services repairing and warranty activities.
- 7. Manage and monitor Preventative Maintenance activities.
- 8. Provide and maintain accurate information on IT products or services in the system.
- 9. Record events and problems and the resolution in system logs
- 10. Follow-up and update customer status and information
- 11. Pass on any feedback or suggestions by customers to the appropriate internal team
- 12. Identify and suggest possible improvements on procedures
- 13. Other ad-hoc duties and responsibilities as assigned
- **Requirements**:

- We are looking for someone who:

- 1. Proven experience as a help desk technician or other customer support role
- 2. Tech savvy with working knowledge of office automation products, databases and remote control
- 3. Good understanding of computer systems, mobile devices and other tech products
- 4. Ability to diagnose and resolve basic technical issues
- 5. Proficiency in English
- 6. Excellent communication skills
- 7. Customer-oriented and cool-tempered
- 8. BSc/BA in IT, Computer Science or relevant field**Benefits**:

- EPF
- SOCSO
- Annual Leave

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