Retail Supervisor

1 week ago


Cyberjaya, Malaysia COVE ESPORT SDN BHD Full time

**Requirement**:

- Proficiency in Bahasa Malaysia & English
- Strong leadership and people management skills.
- Able to work under pressure and handle fast-paced environments.
- Creative, proactive, and willing to learn

**Responsibilities**

**Daily Responsibilities**:

- Open and close branch operations (cash flow, daily sales reports).
- Ensure equipment is functional before opening (gaming rigs, consoles, peripherals).
- Supervise part-time staff on shift; delegate daily tasks.
- Maintain branch cleanliness and customer readiness.
- Assist customers with game/product selection and troubleshoot issues.
- Handle customer complaints and disputes professionally.
- Perform daily stock checks (snacks, drinks, peripherals, merch).

**Weekly Responsibilities**:

- Conduct detailed stock audits and submit reports to HQ.
- Perform preventive maintenance on gaming equipment.
- Review and approve weekly staff schedules.
- Conduct training sessions or refreshers for new part-time crew.
- Analyze weekly sales data and recommend promotions to increase footfall.

**Monthly/Project Responsibilities**:

- Prepare and submit monthly branch performance reports (sales, staffing, customer feedback).
- Process and finalize staff wages for part-timers.
- Assist HQ marketing team with on-ground promotional events at the branch.
- Plan and manage small-scale activations (e.g., mini tournaments, community nights).
- Suggest local partnerships or collaborations to boost branch visibility

Pay: RM2,500.00 - RM3,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person


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