Mandarin Customer Service Support

1 week ago


Sibu, Malaysia Tribe Business Services Sdn Bhd Full time

**Tribe** is on the hunt for a passionate and fluent Mandarin-speaker to provide world-class support for players of our premier client, **Tencent** This is your chance to turn your customer service skills and love for mobile gaming into a rewarding full-time, remote career.

You'll be the hero behind the screen, ensuring our players have an amazing experience by solving their issues and answering their questions.

**Key Responsibilities**:

- Be a problem-solving pro, diagnosing issues, troubleshoot, and resolve player inquiries efficiently.
- Escalate complex issues through the proper channels while maintaining clear communication.
- Manage multiple tasks with ease across different software systems.

**Are You the One? (Requirements)**:

- **Fluent in Mandarin & English** - this is essential
- At least **1 year of experience** in customer service or a call center.
- A tech-savvy multitasker, comfortable with MS Office and other apps.
- You **own a laptop** and have **solid internet** for seamless work-from-home.
- Willingness to work on **rotational shift** (including weekends/holidays).

**The Perks**:

- **Work from Home**: Enjoy the flexibility of a fully remote role.
- **Competitive Salary**: RM 3,000 basic salary.
- **Grow with Us**: Professional development opportunities.
- **Support Gamers**: Be part of the exciting world of mobile gaming.

How to Apply:
Ready to take the next step in your career? Send your resume directly to **Jeselyn Koh Wei Li (01126210351)** for quick review and consideration.

Pay: RM3,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- Do you own a personal laptop and have reliable high-speed internet?
- Do you accept the offered salary of RM 3,000?
- Are you available for a rotational shift schedule that includes weekends and public holidays?
- Do you have at least one year of customer service experience, ideally in live chat support or the gaming industry?
- Can you attend an interview on Tuesday or Thursday between 2:00-3:30 PM?

Work Location: In person



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