Operation Manager

2 days ago

Kota Kinabalu, Malaysia Sperton Malaysia Full time

Operation:

- Lead and manage the entire land transportation which comprises of Car Carriers.
- Plan, organize and manage job scopes of subordinates to ensure that the tasks are accomplished in a manner consistent with organizational requirements.
- Sets performance metrics/KPIs for staff within the Transport Division. Performance metrics should be monitored on a weekly basis and reviewed/discussed with the MD monthly.
- Support management by providing inputs/suggestions for all strategic processes.
- Plan implement and enforce operational savings to transportation services such as reducing routes, optimizing capacities, employing alternate modes of transportation, and minimizing idling.
- Track deviations to return of Delivery Notes and act accordingly to ensure that SOPs are followed by Operations Department and Driver Management Department.
- Ensure Delivery Notes which are returned by Car Carrier Captains (CCCs) are keyed into the Transport Management Systems (TMS) within the deadline until Auto E-DN functions are 100% live.
- Plan, implement, and lead continuous quality improvements process in operations.
- Ensure that all trucks achieve a minimum of 1.5 loads (AT) and 2 loads (Rigid) per day.
- Prepare Monthly Performance Report (MPR) for the Transport Operations Department.

Driver Management:

- Establish excellent rapport with CCCs and DMD staff to obtain their buy in during administration of new policies and procedures.
- Coach and guide DMD to plan, develop, implement, and enforce a scorecard for CCCs.
- Ensure appropriate actions are taken on CCCs involving GPS non-compliances such as idling, speeding, harsh braking, harsh acceleration, accidently/incidents negligence, and work on counter measures to achieve zero case.
- Monitor and ensure that CCCs are using the RFID devices and new driver app fully (100%).
- Review investigations to determine root causes of transportation accidents/incidents, coordinate quality improvement activities and/or improve transport safety procedures.
- Be a part of the Review Committee to review accidents/incidents involving CCCs and ensure quality report and actions for improvements done by DMD within a given timeframe.
- Coach and assist DMD team to handle disciplinary issues and actions in accordance with Employment Act regulations against CCCs and/or employees when necessary.

**Salary**: RM5,000.00 - RM6,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Logistics Operation: 5 years (required)
- Management: 4 years (required)

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