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Customer Service Import
3 weeks ago
1. Customer Service Import
- Monitor and coordinate arrivals/shipments, process documentation as well as coordinate with a various internal department on shipping activities and arrival.
- To ensure proper documentation process and release of electronic delivery order (EDO) upon received the arrival notice from shipping line before vessel arrival.
- To liaise with customers, ports, shipping lines, depot, agents on the shipping arrangement and documentation preparation.
- To assist in declaration for K1 & ZB online system.
- To handle and resolve all customer complaints / inquiries via mail or phone in a timely.
- To perform ad-hoc tasks as requested by Head of Department or Management.
**Job Types**: Full-time, Permanent
Pay: RM1,500.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Meal allowance
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)