Customer Service Specialist
3 hours ago
Job Description:
- Ensure all communication is handled professionally and promptly but with a human touch across all channels.
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand.
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers
Job Requirements:
- Advanced English level (C1) both written and spoken
- Excellent communication skills both written and spoken
- Contact centre experience of at least 1 year
- Track record of achieving targets
- Problem-solving oriented
- Consumer-oriented mindset
- Great interpersonal skills
- Technology adept
- Familiarity with CRM systems
- Basic IT skills, including using multiple operating systems
- Research skills
- Detail-oriented
- Ability to work well in a team as well as on your own
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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