Customer Service Specialist

3 hours ago


George Town, Malaysia Career International Fos Sdn. Bhd Full time

Job Description:

- Ensure all communication is handled professionally and promptly but with a human touch across all channels.
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand.
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers

Job Requirements:

- Advanced English level (C1) both written and spoken
- Excellent communication skills both written and spoken
- Contact centre experience of at least 1 year
- Track record of achieving targets
- Problem-solving oriented
- Consumer-oriented mindset
- Great interpersonal skills
- Technology adept
- Familiarity with CRM systems
- Basic IT skills, including using multiple operating systems
- Research skills
- Detail-oriented
- Ability to work well in a team as well as on your own

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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