Customer Implementation Manager, Apac

1 week ago

Kuala Lumpur, Malaysia Telesign Full time

**Customer Implementation Manager, APAC**

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

We're looking for a person who excels in partnering and influencing in a dynamic, fast-paced environment. This individual is operationally focused with the skill to simultaneously lead cross-functional integration efforts while ensuring all targets meet/exceed their objectives.

**Essential Functions**
- Manages the technical integration of all products post-sales
- Account creation/product enablement of POCs and recently closed-won opportunities
- Kick-off the integration process with the customer:

- Intro call with customer
- Identify key technical stakeholder
- Map timelines and milestones based on launch plans
- Hold customer to timeline
- Manage all incoming questions related to integration & product setup
- Beat key metrics, such as time to integrate, time to ramp, and time to revenue

**Essential Requirements**
- Significant experience with technical product integration
- Experience troubleshooting API responses & error codes
- Experience with JIRA
- Excellent interpersonal, communication, and organizational skills

**Why Telesign**

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

**#LI-Remote

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