E-commerce Customer Service 客服人员

Answer customer enquiry in relation to ON-LINE shopping of products and services in Shopee / Lazada and so on
- Identify and assess customers’ needs to achieve satisfaction
- Understand what customer needed and suggest various product option that available
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- With / Without experience are acceptable
- Working in air-conditioning Office Room
- Have your own independent desk
- Young, happy harmonious working environment
- A lot of career opportunities
- We will provide training as long as willing to learn new things and knowledge
- Anual Leave,MC, EPF & SOSCO will be provided

**Our vision within 5 years is to become a recognised brand in Malaysia, we are actively looking for talents from different areas to join our team.**

**In YMS, we will provide you with a platform and opportunity if you are the right person**

**In YMS, we need a dynamic and motivated team, common progress and growth**
- 在不同平台例如Shopee/Lazada回答顾客对于网上购物及商品的询问
- 处理与顾客的通话
- 分辨及解决顾客需求来达到顾客的满意
- 了解顾客需求并推荐最适合的产品
- 能够处理顾客投诉,在最短的时间内提供顾客最好的解决方法
- 拥有良好的沟通及展现技巧
- 能够有效的管理时间- 熟悉电脑基本操作
- 通晓中文,英文【中文为主】
- 团队协作能力- 有无经验都可
- 在冷气办公室中工作
- 拥有自己的独立办公桌子
- 年轻,和谐快乐的工作环境
- 拥有许多职业发展机会
- 只要肯学习,提供培训

**我们的愿景是在 5 年内在马来西亚人成为一个公认的品牌,我们正在积极寻找来自不同领域的人才加入我们的团队。**

**在YMS,如果您是对的人,我们会为您提供平台和机会。**

**在YMS,我们需要一个充满活力和积极性的团队,共同进步和成长。**

**Job Types**: Full-time, Part-time, Internship, Fresh graduate
Part-time hours: 48 per week

**Salary**: RM1,300.00 - RM2,300.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)