Warranty Executive

3 days ago


Petaling Jaya, Malaysia Cycle & Carriage Bintang Berhad Full time

**Warranty Debtors Management** - Ensure “0” warranty debtors aging more than 60 Days - Timely submission of monthly write off R20 report to Central After Sales Admin - R20 summary tracking to ensure “0” outstanding payments & appeal cases **Warranty Operations** - Ensure all warranty claims are strictly processed as per the guidelines stipulated in most recent MBM warranty manual by respective warranty processors - Monthly outlet audit to ensure warranty processes are adhered to by supporting departments - Compliance to warranty defective parts ARS activity as required by MBM for respective outlets - No outstanding warranty aging claims more than >20 days in CB4 report unless physical WIP - VEGA claims monitoring to ensure no delay on release/transmission of claims in system > Not more than 1 day **Internal Audit & Reporting** - All outlets achieved PASS result for Principal's Audit - Conduct internal warranty audits every quarter / Monitor corrective action implemented by outlets - Less than 1% warranty charge-back/ rejection - Preparation of monthly audit finding reports on non-compliance by outlets - Warranty related reporting - Service Measures/Recall completion rate / Reports required by MBM - Develop and ensure standardization amongst CCB outlets in warranty claims processing - 3 Initiatives a month **Job Requirements: - ** - Min Diploma/ Degree in Automotive Engineering or equivalent - Possess min 2 years experience in warranty from automotive (passenger cars) industry - Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind - Able to communicate in English and Bahasa Pay: RM3,000.00 - RM4,000.00 per month **Benefits**: - Health insurance - Parental leave Ability to commute/relocate: - Petaling Jaya: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Warranty: 2 years (preferred) Work Location: In person



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