Sales & Event Ambassador

**Sales & Business Development**
- **Lead Generation**: Proactively identify and develop new client opportunities through networking, outreach, and attending relevant industry events.
- **Client Relationship Management**: Establish and maintain strong, long-term relationships with clients, partners, and key stakeholders.
- **Sales Proposals & Negotiations**: Prepare quotations, negotiate pricing and terms, and close deals effectively.
- **Sales Target Achievement**: Consistently meet or exceed monthly sales targets through strategic upselling and cross-selling initiatives.
- **Market Intelligence**: Monitor industry trends, competitor activities, and market dynamics to identify business opportunities.
- **Promotional Activities**: Support marketing campaigns aimed at boosting sales for events, room bookings, and other services.

**Event Planning & Coordination**
- **Client Consultation**: Conduct meetings to understand client needs, event goals, and specific requirements.
- **Proposal & Budget Preparation**: Develop comprehensive event proposals, floor plans, and budgets tailored to client expectations.
- **Internal Coordination**: Collaborate with relevant departments (e.g., F&B, operations, housekeeping) to ensure seamless event execution.
- **Vendor Management**: Coordinate with external vendors to meet event requirements and maintain quality standards.
- **On-Site Event Support**: Oversee event execution and provide hands-on support to ensure client satisfaction.
- **Feedback Collection**: Gather post-event feedback for service evaluation and continuous improvement.

**Reservations Support**
- **Booking Management**: Handle individual and group bookings, changes, and cancellations across multiple platforms.
- **Group Reservations**: Manage room blocks for weddings, corporate events, and long-stay groups.
- **Revenue Optimization**: Recommend room upgrades and add-on packages to increase revenue.
- **Guest Liaison**: Ensure prompt and professional communication with guests, including confirmations and special requests.
- **Data Accuracy & Reporting**: Maintain accurate records of reservations and generate occupancy and performance reports.
- **Guest Experience**: Ensure a smooth and personalized guest journey from booking to check-out.

**Administrative & Reporting Duties**
- **Contract Management**: Draft, review, and maintain contracts for events and room bookings.
- **Billing & Invoicing**: Prepare accurate invoices and follow up on outstanding payments.
- **Performance Reporting**: Deliver timely reports on sales, events, and booking performance with actionable insights.

**Qualifications/Requirements**

**Qualifications**
- Diploma or Degree in Hospitality, Business Administration, Marketing, or a related field.
- Minimum 2-3 years of experience in sales, events coordination, or reservations—preferably in the hospitality or events industry.
- Strong communication and interpersonal skills with the ability to build and maintain client relationships.
- Proficient in Microsoft Office Suite and reservation systems
- Excellent organizational and time-management skills, with keen attention to detail.
- Ability to work independently as well as collaboratively across departments.
- Fluent in English; proficiency in additional languages (especially Mandarin) is an added advantage.
- Flexibility to work on weekends, public holidays, or extended hours when required for events.
- **Schedule**: Full-time role, with flexibility for evenings, weekends, and event-related needs.
- **Pace**: Dynamic, fast-paced hospitality setting with a high standard for service excellence.

Pay: RM1,700.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Afternoon shift
- Day shift

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

Expected Start Date: 05/15/2025