Internship Customer Service

3 days ago

Damansara, Malaysia Biovet Pro Max Full time

**Job description**:
**Customer Support**:Answering customer inquiries, resolving issues, and providing product or service information.
Assisting customers with order placement, returns, refunds, or exchanges.
Addressing complaints or concerns in a professional and empathetic manner.

**Product/Service Knowledge**:Maintaining a deep understanding of the company's products or services to effectively communicate their benefits and features to customers.

**Telemarketing**:Initiating outbound calls to potential customers to promote products or services.
Identifying sales opportunities during conversations and offering upsells or cross-sells.
Following a script or sales pitch, while adapting to the customer's needs and objections.

**Data Entry**:Accurately documenting customer interactions, including call notes, orders, and customer details in the company's CRM (Customer Relationship Management) system.

**Follow-Up**:Following up with customers to ensure their needs have been met and addressing any additional questions or concerns.
Conducting post-sales surveys or feedback requests to gauge customer satisfaction.

**Sales Tracking and Reporting**:Keeping records of sales metrics, such as call volumes, conversion rates, and revenue generated.
Preparing and submitting regular reports to management regarding telemarketing and customer service activities.

**Compliance**:Ensuring compliance with telemarketing and customer protection regulations, such as the Telephone Consumer Protection Act (TCPA) and Do-Not-Call lists.

**Time Management**:Effectively managing call volume and handling customer inquiries efficiently while meeting sales goals.

**Professionalism**:Representing the company in a professional and courteous manner, maintaining a positive and helpful attitude during customer interactions.

**Training and Development**:Participating in ongoing training programs to stay updated on product knowledge, sales techniques, and customer service best practices.

**Requirements**:

- **At least 1 year**of working experience in a customer service.
- Solid communication and interpersonal skills.
- Plan and implement sales strategy.
- Responsible for implementing sales targets and commission will be pay.
- Able to work under pressure and work in extra hours to deliver the backup if shortfall in performance
- Report and update sales performance to the Department Head.
- **Fresh graduate / Intern are welcome to apply.**:

- **Working at Kota Damansara, Selangor**

**Job Type**: Internship
Contract length: 6 months

**Benefits**:

- Professional development

Work Location: In person

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