Csr (Mandarin Speaker-nonvoice)

2 weeks ago


Kuala Lumpur, Malaysia Simplus Malaysia Full time

Responsibility
- Responsible for the live chat communication of customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various presales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person



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