Japanese/korean Cloud Support Team Lead

The Team Lead will be responsible for overseeing the operational support of cloud environments, ensuring the team meets performance expectations, and driving continuous improvement.

**Key Responsibilities**:
**Team Management & Leadership**:

- Provide operational leadership to a team of cloud support engineers, ensuring day-to-day operations run smoothly.
- Manage team capacity, risks, issues, and governance, ensuring adherence to service level agreements (SLAs).
- Act as the primary escalation point for technical issues and customer concerns, working closely with cross-functional teams to resolve complex challenges.
- Drive employee engagement and satisfaction, fostering a collaborative and high-performing work environment.
- Identify and implement continuous improvement initiatives, focusing on efficiency, quality, and knowledge sharing within the team.

**Cloud Compute & Operational Oversight**:

- Provide expertise and leadership in cloud compute engine operations, with a strong focus on Linux/Unix environments.
- Ensure proactive monitoring, troubleshooting, and resolution of incidents to minimize downtime and impact on business operations.
- Collaborate with stakeholders to ensure proper resource allocation, cost optimization, and scalability of cloud solutions.
- Work closely with cloud architects and developers to ensure best practices in cloud deployment, security, and compliance.

**Governance & Reporting**:

- Develop and maintain operational dashboards to track key performance indicators (KPIs) and report progress to senior leadership.
- Provide regular updates on team performance, project milestones, and potential risks, offering strategic recommendations for improvement.
- Ensure compliance with organizational policies, regulatory requirements, and security standards.

**Stakeholder Engagement**:

- Act as the liaison between internal teams and external clients, ensuring alignment of business objectives and technical capabilities.
- Build strong relationships with cross-functional teams, fostering a collaborative approach to problem-solving and decision-making.
- Work closely with Google and other technology partners to stay informed of emerging cloud technologies and solutions.

**Required Qualifications**:
**Education**:

- Bachelor's degree in Engineering (Computer Science preferred).
- Minimum of 10+ years of professional experience, with at least 8 years in support operations management roles in cloud technologies.

**Experience**:

- Proven track record in leading and managing technical support teams, ideally in a cloud-based environment.
- Experience working in a fast-paced, multilingual support environment, handling technical escalations and service delivery improvements.
- Strong background in cloud compute engine concepts, including Linux/Unix-based cloud operations.
- Hands-on experience with cloud platforms such as Google Cloud Platform (GCP), AWS, or Azure.

**Technical Skills**:

- Operating Systems & Cloud Compute:

- Linux/Unix command-line tools (cp, cat, mv, cd, pwd, grep, vi, ls, chmod, nano, sudo, ping, ssh, netstat, curl, ifconfig, touch) - Intermediate
- Editors (nano, vim, etc.) - Intermediate
- Linux/Unix directories, access scopes, partitioning, virtualization, boot process - Intermediate
- Cloud Troubleshooting & Operations:

- Linux troubleshooting, logging, and monitoring - Intermediate
- File system and device management - Intermediate
- Linux networking and package management - Intermediate
- Governance & Reporting:

- Incident, problem, and change management processes in a cloud environment
- Service reporting and dashboarding tools

**Soft Skills**:

- Excellent leadership and people management skills, with the ability to motivate and develop teams.
- Strong problem-solving abilities and the capacity to make critical decisions under pressure.
- Effective communication skills, with fluency in English and Japanese/Korean (mandatory).
- Strong organizational and multitasking abilities to manage multiple initiatives simultaneously.

**Preferred Skills**:

- Cloud certification such as Google Cloud Professional Cloud Engineer or equivalent certifications.
- Experience with ITIL framework and best practices in IT service management.
- Familiarity with automation tools and processes for cloud operations.
- Exposure to Agile and DevOps methodologies.

Pay: RM10,000.00 - RM20,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Work Location: In person