Japanese / Korean SNS Chat Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Malaysia Full time
Japanese / Korean Speaking SNS Chat Support

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time (Permanent)

About the Role

Join a global team supporting one of the world's most popular social media video platforms.

As an Advertising Support Specialist, you will handle inquiries from advertisers—both companies and individuals—through phone and chat (approximately 50:50). You will assist them with advertising policies, account setup, and general ad operations. This role offers the opportunity to develop professional experience in the digital marketing and social media field while using your native language in a multicultural work environment.

Responsibilities

1.Advertising Policy & Compliance Support

  • Explain advertising eligibility conditions and policy guidelines.
  • Provide guidance when ads are rejected due to policy violations.

  • Communicate updates and changes to advertising policies or compliance rules.

  • Account Setup & Technical Support

  • Guide users through new ad account creation and setup procedures.

  • Respond to inquiries about account verification and security settings.
  • Troubleshoot setup errors or configuration issues.
  • Provide general guidance on copyright and intellectual property matters.

Training

A comprehensive training program (3–4 weeks) will be provided after joining. Even candidates without prior experience can feel confident starting, with hands-on training to get you up to speed.

Requirements
  • Native level proficiency in Japanese or Korean
  • English communication skills (for training and internal communication)
  • Prior customer support or chat support experience preferred
  • Strong communication, problem-solving, and adaptability skills
  • Positive and proactive attitude
Working Hours:
  • Monday to Sunday, 24hrs Shift rotation
  • 2 days off per week, 8 hours a day to work
Compensation & Benefits
  • Basic Salary: RM 8,500 – RM 9,800
  • KPI Incentives: Monthly, performance-based (up to RM300)
  • Work permit application support
  • Medical insurance (medical card provided)
  • Annual leave + Medical leave
  • One-way flight ticket to Malaysia provided
  • 2 weeks hotel accommodation covered
Hiring Process
  1. Application & document screening via recruiter
  2. Online interview (English + Japanese or Korean)
  3. Online English test
  4. Offer

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