customer service korean

60 minutes ago


Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time 93,600 - 180,000 per year

Language-Korean

Shift- Rotational

Location-KL

Customer Experience Specialist (Korean Speaker)

What You'll Do:

· Handles and responds to customer enquiries and complaints online chat and/or e-mails

· Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures

· Identifies and escalates difficult and complex issues to senior team members

· Maintains a positive, empathetic and professional attitude towards customer

· Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system

· Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions

· Liaises with external vendors and service operators to fulfil booking changes

· Keeps updated with company procedures and processes

· Shares customer feedback with relevant departments for further improvements

Job Types: Full-time, Permanent

Pay: RM7, RM8,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Language:

  • Korean (Preferred)
  • English (Preferred)

Work Location: In person



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