customer service korean
60 minutes ago
Language-Korean
Shift- Rotational
Location-KL
Customer Experience Specialist (Korean Speaker)
What You'll Do:
· Handles and responds to customer enquiries and complaints online chat and/or e-mails
· Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
· Identifies and escalates difficult and complex issues to senior team members
· Maintains a positive, empathetic and professional attitude towards customer
· Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
· Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
· Liaises with external vendors and service operators to fulfil booking changes
· Keeps updated with company procedures and processes
· Shares customer feedback with relevant departments for further improvements
Job Types: Full-time, Permanent
Pay: RM7, RM8,800.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Language:
- Korean (Preferred)
- English (Preferred)
Work Location: In person
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