Customer Service Specialist Korean
2 days ago
Language-Korean
Shift-Rotational
Location-KL Gtower
Onsite role
JOB SCOPE
- Help guests with planning and booking reservations for Integrated Resort products and services.
- Understand guests' needs and provide them with personalized solutions.
- Be customer centric with internal and external guests via all communication channels.
- Deliver high touch experience that is aligned with Company Service Strategy to all guests.
- Handle first level complaint with a pleasant disposition.
- Agility to handle services and requests effectively & efficiently.
- Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
- Up to date with hotel information of events/activities to provide accurate information in a timely manner.
- Responsive to emergency situations in according to hotel guidelines.
- Contribute to achieve individual and team KPIs.
Interested candidates may share their cv via email OR Whatsapp
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