Customer Service Specialist Korean

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DevloiT Full time 40,000 - 60,000 per year

Language-Korean

Shift-Rotational

Location-KL Gtower

Onsite role

JOB SCOPE

  • Help guests with planning and booking reservations for Integrated Resort products and services.
  • Understand guests' needs and provide them with personalized solutions.
  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up to date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.

Interested candidates may share their cv via email OR Whatsapp



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