Japanese / Korean Native Customer Specialist (Airline Industry)

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 480,000 - 720,000 per year

Location: Kuala Lumpur, Malaysia

This is an excellent opportunity to launch a new international career in Malaysia Join our team in a dynamic "Airline × Customer Support" role where you can thrive on the global stage. You will primarily support Japanese/Korean-speaking customers while using English daily, allowing you to simultaneously cultivate Hospitality, Language Proficiency, and an International Mindset.

We encourage you to apply or contact us for more details

Role & Responsibilities

  • Handle new flight bookings, date changes, and cancellations.
  • Provide guidance on flight connections, explain fare rules, and detail baggage allowance regulations.
  • Arrange alternative flights and accommodation (if necessary) during flight disruptions (cancellations/delays).
  • Search and process reservations using Global Distribution Systems (GDS) and/or proprietary booking systems.
  • Manage customer interactions via Phone, Email, and Chat tools.

Secondary Duties: Internal & External Coordination (English)

  • Communicate with Airlines (Carriers) to confirm fares and coordinate reservation numbers.
  • Gather information on baggage issues and flight operational updates using English.
  • Coordinate with external vendors such as hotels and ground transport services.
  • Compose professional English emails and comprehend instructions/data on English system interfaces.

Application Requirements

  1. Educational Background (Minimum)

  2. College/Associate degree with 3+ years of professional experience.

  3. Bachelor's degree (New graduates are welcome to apply).

  4. English Communication Skills

  5. Business English Level required for daily communication, system comprehension, and email correspondence with Korean or Japanese native skills

  6. Ability to effectively coordinate and negotiate with International Airlines and Global Teams in English.

Working Hours & Schedule

  • Hours: Monday to Sunday, 8:00 to 18:00 (8 working hours + 1 hour break).
  • Shifts may include 8:00–17:00 or 8:30–18:00 (with a 1-hour break).
  • Days Off: Two days per week.
  • Holidays: If required to work on a public holiday, a compensatory day-off will be provided.

Compensation

  • Salary Range: RM 10,000 to RM 15,000 per month (Negotiable based on experience and qualifications).

Benefits & Perks

  • Leave: Annual Leave (Paid Vacation) and Sick Leave.
  • Insurance: Health/Medical Insurance coverage.
  • Visa Support: Full support for the application of your Employment Visa (Work Permit).
  • Dependent Visa Support: Assistance with securing Dependent Visas for accompanying family members.

Job Type: Full-time

Pay: RM9, RM10,000.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Japanese or Korean (Required)

Work Location: In person

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