Japanese Customer Support

2 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hintburg🚀 Full time

Japanese / JLPT N1 / JLPT N2 + English

SNS Chat Customer Support position based in Penang / KL.

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Salary Budget -

Basic Salary: MYR 4,500 – MYR 9500

Fixed Allowance: MYR 1,600 (MYR 1,000 language + MYR 600 housing)

Housing (600RM) for EP holders and language allowance (1000RM)

5 working days per week (Monday to Sunday rotation). 8-hour shifts between 7:00 AM – 8:00 PM (MYT)

*Subject to change depending on business requirement.

Work-from-home may be available based on one's performance (not 100% guaranteed, subject to change).

All candidates must relocate to Penang/KL for training and onboarding.

Japanese: JLPT N2 or above (C1 level preferred) English: Minimum B1 level (Conversational to Business Basic)

Benefits

:

  • Employment visa will be sponsored by company.
  • Visa expenses will be borne by company.
  • Accommodation for initial 8 days will be provided by the client.
  • One-way flight tickets will be provided.
  • Medical card will be provided (In-patient and Out-Patient both covered).
  • Annual Leave 10 days
  • Medical Leave 14 days
  • SOCSO contribution
  • Flexi-benefit (Dental, vision, broadband internet, maternity)
  • Rewards and Recognition Program
  • Learning and Development Program
  • Diverse and Inclusive Employee Engagement Activities
  • Please reply if you are interested.

Responsibilities

* Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction

* Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed

* Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate

* Troubleshoot client products as needed to resolve each call the first time

* Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

* Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

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