Customer support(Japanese speaking)
2 weeks ago
We're Hiring: Customer Support (Japanese Speaking)
We are seeking a dedicated and bilingual Customer Support Representative to provide exceptional service to our Japanese-speaking customers. The ideal candidate will have strong communication skills in both Japanese and English, with experience in resolving customer inquiries and maintaining high satisfaction levels.
Position: Executive - Customer support (Japanese Monolingual or Japanese/English bilingual)
Job scope: Take care of inquiries from customers who are using our clients' services in Japan via phone callls and chat.
Working hour: 2 days off, 24h rotational shift
Work location: Ara Damansara office (onsite only)
What You'll Do
Handle customer inquiries via phone, email, and chat in Japanese
Resolve technical issues and product-related questions
Document customer interactions and maintain accurate records
Collaborate with internal teams to escalate complex issues
Provide product information and guidance to customers
What We're Looking For
Native or fluent Japanese language skills (written and spoken)
Minimum 2 Years Of Customer Support Experience
Strong English communication abilities
Problem-solving mindset and patience
Experience with CRM systems and support tools
Cultural understanding of Japanese business practices
Ready to make an impact? Apply now and let's grow together
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