Customer Service Support-Multilingual-speaking

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia eTeam Full time 20,000 - 30,000 per year


Multilingual Customer Support Representative


Location:
KL Sentral, Kuala Lumpur, Malaysia


Working Hours:
Monday – Friday, Shifts between 7:00 AM – 8:00 PM


Start Date:
November rd week onward)

About the Role

We are hiring
Multilingual Customer Support Representatives
to join an exciting international customer service project based in
KL Sentral, Kuala Lumpur
.

This role is ideal for individuals who are fluent in
Mandarin, Cantonese, or Japanese
and passionate about delivering an exceptional customer experience in a dynamic, multicultural environment.

As a Customer Support Representative, you will handle both
voice and non-voice transactions
, assisting customers with inquiries, requests, and problem resolution with professionalism and empathy.

Available Language Markets

If you are fluent in
Mandarin
,
Cantonese
, or
Japanese
and passionate about providing outstanding customer service,

Key Responsibilities

  • Provide
    high-quality customer support
    through phone, chat, and email channels.
  • Manage customer inquiries efficiently while ensuring accurate information delivery.
  • Handle escalations with a positive, solution-oriented mindset.
  • Maintain professional communication aligned with company standards and market expectations.
  • Document all customer interactions clearly and accurately in internal systems.
  • Collaborate with team leads and trainers to continuously improve service quality and processes.

Requirements

  • Language Proficiency:
  • Business-level fluency (both spoken and written) in
    Mandarin
    ,
    Cantonese
    , or
    Japanese
    .
  • Good command of
    English
    for internal communication.
  • Experience:
  • Preferably with
    BPO
    or
    Customer Service
    experience (voice or non-voice).
  • Candidates from other service industries (hospitality, retail, travel, etc.) are also encouraged to apply.
  • Skills:
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills with attention to detail.
  • Ability to work in a fast-paced, multicultural environment.
  • Proficiency in using basic computer applications (email, CRM tools, etc.).
  • Availability:
    Able to work on rotating day shifts (7:00 AM – 8:00 PM, Monday to Friday).

Why Join Us?

  • Opportunity to work with a
    global team
    supporting international markets.
  • Career growth
    opportunities into Lead, Coach, or Trainer positions.
  • Work in a
    prime location
    at KL Sentral with modern facilities.
  • Competitive compensation and employee benefits.
  • Exposure to a dynamic and multicultural work environment.

Hiring Process

  1. Resume Screening
    – Shortlisted candidates will be contacted.
  2. Written Language Assessment
    – Multiple-choice + short essay (24-hour completion window).
  3. Virtual Interview
    – 30 minutes for agents, up to 1 hour for leadership/trainer roles.
  4. Offer & Onboarding
    – Based on performance and evaluation ratings.

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