Customer Service Advisor

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time 20,000 - 25,000 per year

Location-Penang

Position- Customer Service

working hours- Rotational shifts, 5days working

Language- Korean / topik level 5-6

JOB REQUIREMENTS

  • Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
  • Proficient in English; multilingual is strongly preferred.
  • Excellent communication skills, both verbal and written.
  • Polite and confident with a great deal of patience.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized, and able to work independently.

JOB SCOPE

  • Help guests with planning and booking reservations for Integrated Resort products and services.
  • Understand guests' needs and provide them with personalized solutions.
  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.

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