Customer Service Advisor

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lifework Staffing Services Full time 36,000 - 42,000 per year

Working hours: 7am-4pm; 8.30am-5.30pm; 1pm-10pm

Job Responsibilities:

  • 3-month training in different customer contact channels.
  • Build rapport and long term relationships with Clients while providing excellent customer service standards.
  • Create shipment booking arrangements
  • Entertain customer's enquiries on product & services
  • Collaborate well with Sales & Operation teams.
  • Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
  • Achieve monthly KPI of dates arranged & waiting time.
  • Manage and update list of Clients assigned regularly and promptly.
  • Handle High profile customers.
  • To liase with product team to improve operational workflow.
  • To provide general operational and sales support.

Job Requirements :

  • Candidate must possess at least a Diploma, Advanced/Degree, any field.
  • At least 1 year experience in Customer Service
  • Required skill(s): Call Center background, Customer Service, Coordinating Skill.
  • Possess excellent verbal and written communication skills in English.
  • Result driven and works well with KPI.
  • Comfortable working with different modes of communication for liaison work (Primarily on non-voice channels ).
  • Willing to work at Kerinchi, Bangsar.
  • Must be able to commit to three rotational shifts. (Morning, Noon & Evening) *No midnight shift required

Job Types: Full-time, Permanent

Pay: RM3, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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