Customer Advisor

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time 90,000 - 96,000 per year

We're Hiring: Customer Advisor (Japanese Speaker)

We are looking for a local Malaysians who are fluent in Japanese to provide exceptional support and service to our clients. Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct website customers and responsible for inquiries via phone, email, and live chat. With each case you handle, you will aim to wow our customers and will always strive to find a customized solution.

Job Responsibilities:

  • Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor
  • Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat
  • Process website orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics
  • Advise our customers as to which On product(s) is the best for them
  • Respond to all inquiries within 24 hours while identifying any escalated unresolved issues
  • Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies
  • Lead and participate in special projects as needed to improve team function and increase our wow factor
  • Other ad hoc duties as needed

Job Requirements:

  • Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media
  • At least N1 or above in Japanese and B1 in English language
  • Effective communication across all levels and functions
  • Always keeping the customer needs front of mind and a passion for creative solutions
  • Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
  • Excellent written and oral communications skills
  • Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow

Remuneration:

MYR 7,500 - MYR 8,000

Working Location:

Kuala Lumpur, Malaysia

Consultant in Charge:

Jason Wong | |

Job Type: Permanent

Pay: From RM7,500.00 per month

Work Location: In person

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