Customer Service Intern

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time 15,000 - 30,000 per year

Bybit Internship Program – October - December 2025

About Bybit

Established in March 2018, Bybit is one of the fastest-growing cryptocurrency exchanges, trusted by more than 70 million registered users worldwide. We provide innovative online spot and derivatives trading services, staking products, and API support to both retail and institutional clients. Our mission is to be the most reliable exchange for the emerging digital asset class. Built on our core values —
Listen, Care, and Improve
— we aim to create a faster, fairer, and more humane trading environment. With industry-leading infrastructure and professional 24/7 multilingual customer support, Bybit is committed to providing the safest, fastest, fairest, and most transparent trading experience.


Internship Role – Customer Experience & Operations Intern

As part of Bybit's
Customer Experience & Operations team
, you'll gain first-hand exposure to live operations across multiple departments such as
P2P, ChatOps and Product Communications.

Responsibilities

  • Assist clients with inquiries via
    live chat and email
  • Deliver an efficient and professional customer service experience
  • Gain strong knowledge of Bybit's platform, products, and general market conditions
  • Manage and follow up on user inquiries or complaints with diligence and accuracy
  • Provide constructive feedback to improve workflows and customer solutions
  • Flag discrepancies or risks to management in a timely manner
  • Contribute ideas for continuous improvement in service quality and operational efficiency
  • Depending on which internship, tasks may vary


Requirements

  • Currently pursuing or recently completed a
    Bachelor's degree
    in Finance, Economics, Business, Mathematics, or Marketing,
  • Strong interest in
    fintech, crypto, and digital assets
  • Excellent communication and writing skills in
    English
    + Chinese
  • Detail-oriented with a sharp eye for numbers and analysis
  • Strong problem-solving mindset with a passion to learn and grow in the fintech space
  • A
    team player
    , proactive, and self-driven
  • Commitment:
    Internship is
    5 days a week (Monday–Friday)
  • Working Hours:
    Fixed
    day shifts only
    (8:30am–5:30pm or 9:00am–6:00pm)
  • Location:
    Onsite in
    Kuala Lumpur office
    (no remote option)

What We Offer

  • Hands-on experience in a
    leading global crypto exchange
  • Mentorship and guidance from experienced professionals
  • Exposure to AI-driven customer support systems and fintech operations
  • Opportunity to contribute to projects with real impact on millions of users
  • Opportunity Convert to Full time

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