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Customer Service Intern

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia The Jag Group Full time 24,000 - 48,000 per year

Ready to kickstart your career in customer service?

We're looking for a friendly and detail-oriented Customer Service Intern to join our team You'll play an important role in supporting our customers and partners — ensuring every interaction is handled professionally, efficiently, and with care.

If you're a good communicator, enjoy helping others, and want hands-on experience in a professional customer service environment — this internship is perfect for you

What You'll Do

  • Manage inbound calls and outbound calls by providing optimum service to customers.
  • Resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
  • Maintain and ensure customers' records are updated into customer database accurately.
  • Fulfil all call work assigned by Supervisor on a daily basis.
  • Attend and manage all inbound calls/emails and any other channels from donors and/or Charities.
  • Ensure details are entered in the system are correct and accurate at all times.
  • Ensure each call, inbound and outbound is handled professionally and courteously.

What We're Looking For

  • Good communication skills over the phone with good command of English.
  • Able to read and speak in Mandarin will be an added advantage.
  • Computer literacy is essential, especially in MS Word and Excel.

Why Join Us?

  • 20+ years of proven success in the industry – stable & reputable organization.
  • Uncapped commission – no minimum requirement, your effort drives your rewards.
  • Normal working hours – Monday to Friday, 9 AM – 6 PM (no shifts or weekends).
  • Hands-on training & mentorship from experienced professionals.
  • Fun, collaborative team culture – we work hard and celebrate success together through team activities and events.
  • Potential full-time opportunities based on performance after internship.