Service Point, Bpo Management Lead

Senior Manager, BPO OperationsOSL is establishing its operations presence in Malaysia. We are seeking a dynamic and hands-on Senior Manager to oversee the coordination and performance of our Business Process Outsourcing (BPO) partners and manage local administrative operations. This role is the critical link between our internal business units and our BPO...

As a BPO Recruitment Manager, you will play a critical role in managing the recruitment process for Business Process Outsourcing (BPO) positions within the organization. You will be responsible for sourcing, attracting, and hiring talented individuals to meet the staffing needs of the company, ensuring that we have the right people in the right roles to...

**Responsibilities** - Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”) - Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings - Hands-on with L1 escalations and resolve challenges before any official management escalations....

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...

About the Role:We are seeking a highly experienced and dynamic Servicing Group Head to lead our Servicing Group operations at the Operation Central Office. This pivotal role oversees the Company's trade debtor account NPL collection, credit loss recovery operations, and Business Process Outsourcing (BPO) activities. The successful candidate will play a key...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Company presentation** ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency...

Job Responsibilities - Manage the daily operations of customer service projects. - Lead project planning, client communication, role allocation, and human resource management. - Drive continuous business process optimization to improve resource utilization and cost control. - Conduct staff training, coaching, and performance evaluation. - Develop and...

About the opportunity - Function as the BPO and country owner for the ones that they have been assigned to. - The bridge between the Central Ops X BPO X Local Ops. - To ensure the overall performance and operations are running smoothly in the BPOs. - To ensure the headcount in BPOs are intact and all hiring/replacements are happening on a timely manner. -...

**Company Description** - Function as the BPO and country owner for the ones that they have been assigned to. - The bridge between the Central Ops X BPO X Local Ops. - To ensure the overall performance and operations are running smoothly in the BPOs. - To ensure the headcount in BPOs are intact and all hiring/replacements are happening on a timely manner. -...