User Experience Analyst

1 week ago

Kuala Lumpur, Malaysia Trip.com Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Competitor Analysis - 80%**
- Regularly track and update the trend of macro-environment (such as policy), industry evolvement, market.
- Share evolution and key competitors' movement, etc. for existing product lines.
- Experience and analyze the accuracy and comprehensiveness of product, as well as the convenience from user’s point of view, so as to ensure that tourism products are worth the user to trust.
- Experience and analyze the service process, develop a professional research plan, and optimize the service process based on the research result to ensure the smoothness and convenience.
- Professional approach to working with colleagues across different departments, countries, at all levels, in both distributed and local teams. Results orientated with a bias for action, taking responsibility and owning delivery. Prepare monthly and quarterly reports.

**QA Supervisory control
- 20%**
- Support internal communication on business performance and strategy for senior management. Perform other duties as required.

**What you'll Need to Succeed\**
- Full-Time Bachelor degree or above
- 3+ years of relevant work experience within User Experience, OTA industry or outsourcing call center industry is preferred.
- Proficiency in communicating user research findings with cross-functional partners to drive impacts
- Advanced analytical skills, logical thinking, and attention to details.
- Strong initiative and result orientation. Ability to work independently under limited resources and to initiate clear courses of actions. Project management experience is preferred.
- Excellent verbal and written communication skills in English is a must. High proficiency in any of IBU Service Languages such as Malay, Japanese, Korean, Thai etc is a must..

What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon

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