Automotive Technician

2 weeks ago

Rawang, Malaysia TAN CHONG EKSPRES AUTO SERVIS SDN BHD Full time

Responsibilities: - To carry out repair and service of vehicles allocated according to service and repair SOP - Ensure service quality reflecting Nissan brand image - Comply with 5S practice, bay cleanliness at all times - Comply with workshop safety standards - Proper usage and responsible for safekeeping own designated tools set as provided - Perform regular hoist inspection as per requirement - Proper disposal of hazardous materials as per guidelines provided OSH - Participate in CSI, improvement activities - Reporting to HOW and any PIC designated by HOW - Ensure proper care of customer vehicles and belongings - Comply to ASDOS requirement - Other duties assigned by HOW from time to time
AFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017's Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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