Customer Service

2 days ago

Mid Valley City, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

**Company background**:
**In this Role, you’ll get to**:

- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

**What you’ll Need to Succeed**:

- **We are looking for individuals that have an excellent command of spoken and written English, Mandarin or Cantonese**.
- **Minimum Diploma and Degree experience in any industry. Fresh Graduates are welcome to apply.**:

- **SPM holder at least 1 year of working experience in customer service roles and in contact center environment is desirable.**:

- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- **Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.**:

- **Able to work on public holidays and weekends**.
- Required to have own transportation arrangement because we are in 24 hours operations.

**Job Type**: Permanent

**Salary**: RM3,600.00 - RM4,200.00 per month

**Benefits**:

- Dental insurance
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mid Valley City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (preferred)
- Mandarin (preferred)

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