Team Leader

2 days ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Team Leader

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Team Leader Team lead operation operation team leader OPERATIONS TEAM LEADER Team leader BPO Must be fluent in speaking both Mandarin and English mandarin + english speaker
- **Job Title : Team Leader (Mandarin & English)**

a. Language Requirements: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

**Requirements**:

- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality

monitoring and reporting development plan to stakeholders in an actionable format.- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders

on action plan execution.- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience

**Responsibilities**:

- Provide mentorship, guidance, and career development to members of their team. Lead a
- high-performing team through an exciting transition to build problem solving, critical.
- thinking, analytical and technical capabilities which will enable the department to develop deeper, more

scalable solutions.- Establish team goals and work with direct reports on strategies for executing, measuring progress, and

sharing results.- Deliver projects involving quantitative analysis, industry research, and strategy development, working

directly with global cross-functional teams to problem solve analytical approaches and develop solutions.- Identify actionable insights, suggest recommendations, and influence team strategy through effective

communication.- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these

goals.- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and

communication skills.- Conducting quarterly performance reviews.

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