公司正在寻找社交媒体聊天支持专家(普

**关于这个职位**

在这个令人兴奋的角色中，您将成为我们公司在社交媒体上的代言人，用英语和普通话为我们的客户提供卓越的客户服务。您将负责监控我们的社交媒体渠道，及时回复查询和疑虑，并以友好和专业的态度解决客户问题。

**职责**:

- 用英语和普通话回复来自各种社交媒体平台 的客户查询和消息。
- 排除客户问题并及时有效地提供解决方案。
- 将复杂问题升级到相关团队成员以进一步解决。
- 在社交媒体上保持积极和专业的品牌形象。
- 培养积极的客户关系并建立品牌忠诚度。
- 遵守公司有关社交媒体互动的政策和程序。
- 了解行业趋势和社交媒体客户服务的最佳实践。

**任职资格**:

- 必须英语和普通话双语流利（书面和口语）。
- 拥有出色的客户服务技能，并具有有效解决客户问题的良好记录。
- 强大的书面和口头沟通能力。
- 能够在快节奏的环境中有效地多任务处理和优先级排序。
- 熟练使用社交媒体平台。
- 积极和友好的态度，真诚地希望帮助他人

**Join our growing team and become a Social Media Chat Support Specialist**

**About the Role**

In this exciting role, you will be the voice of our company on social media, providing exceptional customer service to our clients in both English and Mandarin. You will be responsible for monitoring our social media channels, responding to inquiries and concerns promptly, and resolving customer issues in a friendly and professional manner.

**Responsibilities**:

- Respond to customer inquiries and messages on various social media platforms n both English and Mandarin.
- Troubleshoot customer issues and provide solutions in a timely and efficient manner.
- Escalate complex issues to the appropriate team members for further resolution.
- Maintain a positive and professional brand image on social media.
- Foster positive customer relationships and build brand loyalty.
- Adhere to company policies and procedures for social media interactions.
- Stay up-to-date on industry trends and best practices for social media customer service.

**Qualifications**:

- Bilingual fluency in English and Mandarin (written and spoken) is required.
- Excellent customer service skills with a proven track record of resolving customer issues effectively.
- Strong written and verbal communication skills.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Proficient in using social media platforms.
- A positive and friendly attitude with a genuine desire to help others.

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (required)
- English (required)