Front Office Supervisor

1 week ago


Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

**Duties & Responsibilities**:

- To lead the Front Office Team and maintain a good working relationship with your own associates and all other departments.
- To lead and drive the team in achieving the guest comments (all guest comments platform and channel) goal set by the Hotel.
- Ensure to read the communications logbook and acted going on and off duty. The logbook should be updated accordingly.
- Plan and preparing of front office duty roster.
- Review all daily arrivals and departure, check on special requests and assign the guest room accordingly.
- Ensure all registration forms are checked and correctly input by the Front Office Assistant (FOA) into the PMS for guest history and for future reference and file accordingly.
- Well knowledge in all mode of payment, prepayment or credit facilities in accordance to the hotel reception policy.
- To work closely with reservation and sales department on incoming group events.
- To inform Guest Relation Officer or Manager to welcoming VIP guests.
- Maintain awareness of happening events in the hotel, shopping mall, in the city and other sister properties.
- Ensure guest changed is minimized and handled in proper manner with valid reason, and all relevant departments are being communicated accordingly.
- Ensure all front office filing are visible for reference and updated.
- Ensure group and tours are prepared, rooms are pre-assigned in advance notice, to inform manager prepayment made or credit term before arrivals.
- To adhere to the Standard Operating Procedure (SOP) while on duty at all times.
- Perform other duties as deemed necessary by immediate manager.

**Notes**:

- Please state your Expected Salary in the Resume*
- Open to Malaysian Citizen Only**

**Benefits**:

- 5 days week work
- Inpatient and Outpatient Medical Coverage
- Term Life Insurance Coverage
- Dental Allowance
- Meal provided
- Uniform Provided
- Additional Leave
- Performance Incentive
- Career Growth Opportunities

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Weekend jobs

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



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