Front Office Supervisor

5 days ago

Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

_**Key Responsibilities**_:_

**1) Supervision and Leadership**:

- Oversee the front office staff, including receptionists, front desk agents, and concierge, to ensure efficient and courteous service.
- Assist with training new hires and provide ongoing training to maintain high performance.
- Schedule shifts and manage staffing levels to meet operational demands.
- Monitor staff performance and provide feedback to ensure standards are met.

**2) Customer Service**:

- Greet guests, respond to their needs, and ensure a positive experience.
- Resolve guest complaints or issues promptly and professionally.
- Handle escalated customer inquiries and follow up to ensure satisfaction.

**3) Administrative Duties**:

- Manage front desk tasks such as check-ins, check-outs, and reservations.
- Ensure accurate record-keeping, including billing, payments, and guest information.
- Monitor and maintain office supplies, equipment, and appearance of the front office area.
- Handle cash and credit transactions accurately, following company policies.

**4) Communication and Coordination**:

- Liaise with other departments, including housekeeping, security, and facilities, to coordinate guest services and ensure seamless operations.
- Communicate effectively with staff to relay important information, changes, or updates.

**5) Compliance and Safety**:

- Ensure front office operations comply with company policies, safety regulations, and customer service standards.
- Handle emergency situations following protocol, including evacuations or medical assistance.
- **Requirements and skills**:_
- Must have **at least SPM**, Diploma or Bachelor’s degree in hospitality or related field is a plus.
- 2+ years of experience in a front desk agent, receptionist, customer service or similar role, with supervisory experience preferred.
- Strong leadership, problem-solving, and communication skills.
- Proficiency with front office software systems (e.g., ABS for hotels).
- Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor.
- Attention to detail, excellent communication and organizational skills preferred.
- Have own transport.
- Ability to work on weekends and holidays.
- PREFERABLY MALAYSIAN.
- PREFERABLY 20-35 years old.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Job Type**: Permanent

**Job Type**: Permanent

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

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