Training Manager

12 minutes ago


Kuala Lumpur, Malaysia Valiram Full time

**KEY AREAS OF RESPONSIBILITIES**:

- Identify current challenges in customer service across the division.
- Customize training program according to the needs of the brands, with emphasis

on Rolex & Tudor.
- Plan out a monthly and yearly training calendar.
- Work closely with brand managers for updates and insights pertaining to the

brand standards and expectation.
- Perform 1 to 1 coaching as and when necessary.
- Review staff performance monthly with action plan for immediate corrective

measures.
- Develop a method to track performance and improvement systematically.
- Visit all stores regularly, including outstation stores.
- Act as a master facilitator and conduct training programs.
- Responsible for the mystery shopping results, in accordance with the

expectation of the brand.
- Instil positive behavioral change in staff.
- more confident in attending to customers
- high accountability in store operations
- able to perform storytelling to all customers
- fully focused when customers are in store.
- Training metrics
- able to deliver minimum 50 hours of training monthly, not limited to classroom training only.
- Spend minimum 30 hours in providing 1 to 1 coaching to staff monthly.

**POSITION SPECIFICATION**
- Education: Minimum a Diploma/Degree in any discipline.
- Professional Experience:

- Min. 8 years’ experience in Learning & Development in a comparable retail environment.
- Proven management skills in leading, coaching and motivating.
- Exceptional verbal and writing skills with the ability to translate broad concepts into layman language.
- Good understanding in luxury watches retail and the complexity in managing high profile clients.
- Must be able to work with all levels of personnel and not limited to store managers only.
- Attended formal train-the-trainer programs, and other related programs.
- Passionate and curious about human behavior and culture.
- Experience with Instructional design and learning methodology.
- Must be able to work with all levels of personnel both within and outside of organization.
- Flexible to work schedule to meet business needs.
- Languages: Able to converse in multiple languages, including English,

Mandarin, and Bahasa Malaysia.



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