Captain - Banquet

2 weeks ago

Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

**Job Purpose**
This position is responsible for providing exceptional customer-focused banquet services to guests, in compliance with all brand standards and departmental Standard Operating Procedures.
**Reporting Lines**Key Interactions**
**Internally**
- Kitchen Staff
- F&B Staff

**Externally**
- Guests

**Primary Responsibilities**
**Banquet Operation**
- Organize and transport all supplies required for the set-up of a function
- Assist in the set up and break down function rooms according to standard operating procedures
- Prepare and ensure mise-en-place is complete
- Deliver F&B/banquet services in accordance to departmental standards and procedures
- Ensure that all service and storage areas are kept safe, clean and locked
- Report any complaints, incidents or any other irregularities to management
- Perform functions of cashiering and dispensing of beverages as assigned

**Other Responsibilities**
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all meetings and trainings as assigned by management
- Assist Food & Beverage Outlets in their operations within peak times when needed
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Perform other duties assigned by the Management of the Hotel
- Establish and maintain effective employee working relationships

him/
**Main Complexity/Critical issues in the Job**
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

**Span of Control**
**Nature**

**Amount**

Budget responsibilities

Not applicable

Revenue responsibilities

Not applicable

Headcount

Not applicable
**Profile**
**Knowledge and Experience**
- Secondary / High school education
- Good reading, writing and oral proficiency in English language
- No experience is required, training will be provided

**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Job Types**: Full-time, Permanent

**Salary**: From RM2,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Server: 1 year (preferred)

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