Customer Service Representative cantonese Bilingual

6 days ago


Taiping, Malaysia Sutherland Full time

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

**KEY RESPONSIBILITIES**
- Research customer problems and deliver solutions
- Deliver an experience to every customer, meeting Spotify’s service standards
- Achieve and maintain required metrics and goals
- Work pro-actively to ensure potential issues are escalated appropriately.
- Work as part of the team to ensure the program floor is a positive and professional environment.
- Provide support in projects and initiatives as and when required.

**MINIMUM QUALIFICATIONS**
- Cantonese Speaking ( Written and spoken), Customer Service Level 1 (native or near native quality business Cantonese)
- Working knowledge of English is required to complete training and document cases.

**Benefits**:

- Health insurance

Schedule:

- Early shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Taiping, Malaysia Sutherland Full time

    You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland...


  • Taiping, Malaysia Burger King Shell Kamunting Drive Thru Full time

    **Job Overview** We are seeking a dedicated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability to communicate effectively and manage cash transactions will be key in ensuring a positive...


  • Taiping, Malaysia TTJ AGENCY SDN BHD Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. Mission: Dedication to the Highest Quality of Customer Service Delivered With a Sense of Warmth, Friendliness, Individual Pride and Company Spirit....

  • Customer Service

    6 days ago


    Taiping, Malaysia SIMANA NETWORK SDN BHD Full time

    **IMMEDIATE STARTER!!** We are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - On the job training...

  • Customer Service

    4 days ago


    TAI-TAIPING BR, Malaysia Hong Leong Bank Full time 40,000 - 80,000 per year

    If you are looking to excel and make a difference, take a closer look at us…The primary responsibility of the role includes (but is not limited to):Champions service performance within the branch (queue management, complaint handling, customer experience).Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial...

  • Customer Service

    1 week ago


    Taiping, Malaysia HOMIE HOLDINGS SDN BHD Full time

    WELL COMMUNICATED WITH CUSTOMER - RECEIVED ORDER - ISSUE INVOICE VISION - Become a well known brand of quality soft furnishing product in Malaysia MISSION - Let everyone have a warm, happy and beautiful life Core Values - Integrity, Responsibility, Efficiency SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


  • Taiping, Malaysia AIST MALAYSIA SDN BHD Full time

    Requirements: -English skills: min. B1\B2 level (intermediate) or higher; -ability to clearly and efficiently communicate with these different groups of people; -experience working with targets and priorities; -ability to solve complex issues. Responsibility: -present our drivers and customers with an offer of new conditions and promotions; -create strong...


  • Taiping, Malaysia Tribe Business Services Sdn Bhd Full time

    **About Our Company**: **Role Summary**: As a Mandarin-speaking Customer Service Executive, you will provide support to users of Tencent, a world-renowned mobile gaming provider. This role involves utilizing your communication abilities and customer-focused mindset to deliver exceptional service and practical problem-solving. You will enjoy the flexibility...

  • Service Advisor

    2 weeks ago


    Taiping, Malaysia Acecourt Auto Sdn Bhd Full time

    **Responsibilities**: - The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining...

  • Service Advisor

    2 weeks ago


    Taiping, Malaysia ACECOURT AUTO SDN BHD Full time

    The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and...