Consultant, Specialized Product Delivery

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Consultant, Specialized Product Delivery (SPD), Advisors Client Services-1

Overview
All About Us
The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role
Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and business analysis experience to partner with clients and help them drive measurable value by:

- Delivery of new and complex products/platforms and services to market smoothly and efficiently

Acts as the knowledge expert and draws on business analysis skills to determine the most effect means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client’s internal skills, knowledge and experience in critical areas

As a Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed customer support and analytical services on data ingestion, data validation and insight generation for on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients
Your Responsibilities
- Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
- Supports the product delivery process by contributing to the development of delivery process maps, data ingestion, data validation and by completing assigned tasks for the delivery process
- Contributes to the delivery of solutions that address customer needs that include data ingestion, data validation, data analysis, data reporting, insight generation
- Supports Product Delivery teams, internal partners and key stakeholders in a market or region to delivery client solutions
- Researches problem requests and responds to inquiries on products and tools for internal stakeholders and customers
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
- Produce presentation materials, analytics and reports for customer or internal communications
- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers

All About You
- Experience in delivery of strategic, enterprise and or market level initiatives across the financial services sector
- Able to evidence knowledge of business analysis to support data ingestion, data validation, service improvement, frameworks, tools and processes
- Leverages deep knowledge of all the Mastercard Data & Services capabilities and how they fit together to create customized & relevant solutions for clients
- Excellent interpersonal ski