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Guest Services Assistant

3 weeks ago

Kuching, Malaysia Damai Cove Resorts Sdn Bhd Full time

KEY JOB RESPONSIBILITIES 1.Receive guests, sell, register and assign room to check-in guest. Ensure the correct registration process is covered. Certain details are confirmed with the guests in relation to check-out dates, methods of payment details, etc. 2.Ensure full knowledge on all room types and locations, packages, room rates, discount schemes, etc. 3.Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests. 4.Keep abreast of all functions and/or events in the hotel. 5.Keep abreast of special attractions and events or activities of interest in your city. 6.Ensure a full knowledge of the front office equipment and on all Front Office procedures and co-ordinate with all other related departments for smooth operations. 7.Welcome as many guests as possible and offer services. 8.Maintain a high standard of personal hygiene and be well groomed and well dressed at all times. 9.Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries. Always to use correct telephone etiquette. 10.Do utmost to learn names of guests, especially repeat and long staying guests. 11.Pre-register VIPs as per instruction by the supervisor. 12.Report any unusual occurrences and/or requests to the Duty Manager. 13.Deal with any complaints, and as and when necessary to refer them to the Duty Manager, completing relevant paperwork. 14.Have a full understanding of the hotel's fire procedures. 15.Adhere to the hotel credit policies and cash handling procedures. 16.Ensure all charging is done correctly and any problems either dealt with or referred to the Duty Manager. 17.Compare daily Housekeeping Reports with the system reports, and report to supervisor should there be discrepancies. 18.Cash foreign currencies and traveler’s cheques for in-house guests only upon proper authorization. It should be noted that in order to perform (12) and (13) above, the Guest Services Assistant must be fully conversant with the hotel’s credit policies with regards to credit cards and traveler’s cheques cashing procedures. 19.Properly assign safe deposit boxes to guests who request them, and observe proper procedures and key control at all times. 20.Check and ensure that back-ups are attached chronologically for reference. 21.Maintain proper key control system required by the hotel. 22.Control guest ledger folios. 23.Ensure money bank-ins and/or collections and witnessed by approved personnel. 24.Maintain the same amount of personal float daily. 25.Ensure familiarity with the switchboard’s operation and the hotel’s emergency procedures. 26.Carry out any reasonable request made by the General Manager to ensure the smooth running of the hotel. 27.Performs other duties as may be assigned by the Assistant Front Office Manager.
A 5-star lifestyle resort located between the sparkling Damai Bay and the popular seaside tourist belt of Damai Beach.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent