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Guest Service Executive

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Acts with integrity, honesty and knowledge that promote the mission, values and culture. - Maintains a high level of product knowledge of the hotel and the surrounding area - Applies and demonstrates all GSE skills and competencies - Communicates and describes the limited service concept accurately and consistently - Makes daily reservation count for arrivals and departures - Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest - Process add-ons and payments accurately - Supervise the housekeeping team and perform room quality checks - Maintains regular and consistent attendance and punctuality - Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues - Prepares and document accurate shift and daily reports - Maintains a clean and organized workspace to enhance productivity - Fulfills any function in the hotel and multi-task as required - Adheres to all company standards, procedures and guidelines
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Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5