Billing Executive

2 days ago

Kuala Lumpur, Malaysia Singtel Full time

**Billing Executive**:
**Date**:30 Jul 2025

**Location**: Kuala Lumpur, Malaysia

**Company**:Singtel Group

**Join the Growing Team at Singtel Financial Shared Services in Malaysia***

Are you ready to embark in the exciting world of finance and technology? **Singtel Financial Shared Services (FSS)**is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team
- In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

**Why Singtel Finance Shared Services?**
- Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
- Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
- Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The **Billing Executive**will support Account Managers to manage corporate customers and consumer requirements/ complaints/ enquiries. He/ She will work closely with Account Managers on Corporate customers’ requirements, including explaining/ educating them on processes, requirements, system limitations and workaround. This role also requires supporting day-to-day operations in bill enquiry, ensure bill production/E-invoice, usage rejections, manage rejection volume, testing and process improvement if required.

**Make an Impact by**:

- Supports billing enquiries and follow through to complete the cases.
- To verify, investigate, analyze root causes on problems/issues raised in billing and work cross-functionally with relevant parties (customer care, front end order takers, Account managers, IT, external print vendor) to resolve and rectify the billing issues.
- Perform usage rejections investigation by working with various parties and resolve usage rejections in a prompt and timely manner
- Process billing requests (Credit Notes / Invoices) using IMPACT (SAP) and performs billing activities as per agreed schedule. And ensure bills are dispatched or submitted to customers’ portals on time as per set KPI.
- To understand and handle the Bill Production day to day Operation task independently.
- Complete all month end billing and financial activities as per the company month end / year end closing schedule.
- Review operational processes, suggest for process improvement and implement the automated billing processes, reporting and workflow.
- Assist UAT testing for system enhancements.
- Able to work independently and to manage tight schedules and undertake several tasks/issues/ projects concurrently
- Any Ad-Hoc duties assigned by manager.

**Skills for Success**
- Diploma/ Bachelor Degree in Finance/ Accounting/ IT/ Business or equivalent
- Minimum 2 years of direct billing exposure experience.
- Fresh graduates who willing to take up challenges and willing to learn are welcome to apply
- Proficient in Microsoft Office and Excel
- Strong analytical skills, eye for detail and meticulous
- Possess effective communication skills to deal with stakeholders
- Able to write and communicate clearly in English

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