IT Help Desk Analyst
7 days ago
**Position**:
IT Help Desk Analyst
**What You'll Do**
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
- A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
**What We Are Looking For**
- Diploma or Degree in Information Technology or Computer Science.
- Possess at least 2 years of relevant IT support experience, including hardware, software & network support. Windows (Outlook, VPN) etc.
- Good communication skills in attending to phone calls, in providing support to APAC region and global users.
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week (Mondays - Fridays, 9AM - 6PM)
- Growth Opportunities
- And more
**About Arrow**
**Location**:
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type**:
Full time
**Job Category**:
Information Technology
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