Production Manager

**JOB RESPONSIBILITIES**:
1. Audit

1.1 Internal Audit
- Establish/update a framework for regular internal audits of primary and support processes to ensure regular and comprehensive review and analysis of processes and documents.
- Annual internal audit is planned to inform all parties concerned and ensure effective implementation.
- Initiate and ensure effective organization of unplanned internal audit.
- In collaboration with process responsibility, responsible for formulating solutions and action plans for audit findings.
- Ensure regular follow-up of actions.

1.2 External Audit
- Ensure that the Department knows and prepares for external audits in a timely manner.
- Ensure timely action (action plan, responsibility allocation, etc.) based on the conclusions and recommendations of external auditors.

1.3 Vendor Audit/Customer Audit
- Establish/update the supplier/customer audit framework.
- Plan regular audits, inform relevant parties in time and ensure effective implementation.

2. Process efficiency

2.1 Overall Control and Analysis of Process Efficiency
- Monthly review and analysis of KPIs for performance and overall efficiency.

3. Manage customer claims related to quality

3.1 Audit of customer requirements (on a daily basis); or directly from customers or sales managers
- Develop/update non-conforming and CAPA (corrective and preventive measures) procedures.
- Ensure the follow-up by all departments. (Regular supervision through quality and management meetings)

3.2 Customer needs analysis + solutions to prevent future problems.
- Periodically conduct analysis of customer claims for each customer, according to the number of claims, the number of closed claims, the reasons for claims, etc.
- Give analysis conclusions and possible solutions during management meetings.

3.3 Follow-up the Solution Implementation
- Ensure regular (monthly) tracking based on inconsistent closures/follow-up statements of specific customer/product/industry action plans. (Resolve quality problems through quality meetings, action plans, production meetings, communication with customers or during customer audits)

4. Verification

4.1 Process validation can ensure timely validation process (mainly for
- pharmaceutical products or other products in automated processes with low human impact) according to the set requirements and special methods.
- Manages a group of Engineers.
- Is accountable for the performance and results of a team within own job family.
- Adapts business unit, department, site, or sub-function plans and priorities to address resource and operational challenges. Provides technical guidance to employees, colleagues, and/or customers.

5. Environmental Compliance
- Lead and organize the company's environmental compliance implementation.

6. Compliance of company policies and procedures with the law

6.1 Audit and formulation of company policies and procedures
- Regular review/formulation of company policies and procedures in accordance with standards, customer and legal requirements, as well as process responsibilities.
- Ensure that all policies and procedures are consistent

6.2 Implementation of policies and procedures, legal requirements.
- Ensure full implementation of local and policies and procedures and full compliance with all departmental activities.

7. Product documentation and Implementation

7.1 Production Documentation
- Develop production documents based on quality process production documents and changes.

7.2 Files for changing orders
- Develop the change order before it occurs.
- Check in all contents of the change order and operation list to the KAM.

8. Non-conformity management
- The management framework and requirements that do not conform to management are put forward. Actions taken to satisfy the following requirements: 1) product specifications; 2) component specifications; 3) procedure requirements; 4) technical specifications.

9. Budget
- Prepare departmental budgets (based on the framework established by the financial department) to ensure the achievement of departmental goals and recommend approval by the general manager.
- Ensure that the activities of all departments are in line with the budget.

10. Technological Development Strategy
- Develops Strategy on Technological Development (Technological Upgrades, Investment Priorities, Pay-back optimization, etc.) and proposes for approval from General Manager in order to support Short and Long
- term Revenue and Profitability Growth.
- Ensures effective Implementation of Strategy through Annual Planning of Investments and regular Control of Plan Implementation.

11. Improvement and Maintenance of Equipment

11.1. Regular Maintenance and Non-Planned Repair of Equipment
- Sets up the Framework and Priorities for Cost-Effective Regular Equipment Maintenance and Repair.
- Approves and ensures the Plans for Regular Maintenance of all Equipment (as per Suppliers' and Local Requirements) are implemented in order to minimize Equipment Id