Cafe Supervisor
6 days ago
**Key Responsibilities**:
**Operations & Service**
- Supervise day-to-day operations of the store, ensuring smooth service flow
- Ensure consistent product quality, presentation, and service standards
- Manage crew and floor assignments
- Open and/or close the café according to procedures
- Mastering the art of knowing your customers - who your regulars are and what they order.
- Assisting customers in a happy, positive, genuine way all of the time to ensure they feel at home by keeping a welcoming attitude; guiding customers through the menu to find something they like.
- Handle customer queries, feedback, and complaints professionally and promptly
- Oversee cleanliness and hygiene across service areas
- Learn and maintain knowledge of our changing menu to effectively communicate all ingredients to guests.
- Neatly, and quickly, packing all donut orders.
- Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line
**Team Support & Leadership**
- Lead by example with a positive attitude and strong work ethic
- Motivate the team to meet service goals and maintain high energy
- Help facilitate communication between front-of-house and kitchen/production teams
**Inventory & Ordering**
- Monitor stock levels for pastries, packaging, and consumables
- Conduct regular inventory checks and communicate replenishment needs
- Ensure equipment and POS systems are maintained and functional
**Cash Handling & Reporting**
- Handle daily cash-ups, sales reconciliation, and basic financial reporting
- Ensure accuracy and accountability in all transactions
Pay: RM2,000.00 - RM2,300.00 per month
Schedule:
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Language**:
- English (required)
License/Certification:
- food handling certificate and typhoid vaccination? (required)
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