Resort Guest Service Ambassador

2 weeks ago

Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort’s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. - Maintains positive guest and colleague interactions with good working relationships. - Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. - Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Operational - Meets and greets all guests and assists with registrations. - Ensures the strict control of room keys. - Prepares welcome cards and keys for arrival FIT guests. - Ensures accurate knowledge of Resorts and the tourism in Malaysia. - Reports “Lost and Found” items. - Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Resort and the satisfaction of Resort guests. - Supports and embraces the spirit of “We work through Teams”. - Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. - Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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