Quality Control Analyst Iii

TE Connectivity’s Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and is responsible for ensuring that TE provides an exceptional customer experience for the Data and Devices (DND) business unit within TE. This includes carrying out global strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time 360-degree view of the customer’s experience in order to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve quality scorecards, and minimize cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. This position reports to the Manager of Quality Customer Accounts for the DND business unit.

**Position Responsibilities**:

- Quality point of contact for assigned Southeast Asia customer accounts.
- Manages Quality / Reliability interactions with the customer, including regular communication and escalations.
- Provides technical support in evaluating products from a quality and reliability standpoint.
- Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
- Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less.
- Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE.
- Carries out the customer quality improvement strategy.
- Ensures compliance to TE quality policies and procedures related to customer requirements.
- Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
- Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
- Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
- Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
- Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.
- Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a TE facility or at a sub-tier supplier.
- Supports the MRB team functions for disposition of non-conforming products.
- Conduct audits at manufacturing sites and attend to customer audits.
- Work with DC, Planner, Sales & CCP on block stock & RMA return.
- Coordinate onsite sorting at customer site with Sales, Planner & CCP.
- Coordinate RMA request & return with manufacturing.

**Position Responsibilities**:

- Quality point of contact for assigned Southeast Asia customer accounts.
- Manages Quality / Reliability interactions with the customer, including regular communication and escalations.
- Provides technical support in evaluating products from a quality and reliability standpoint.
- Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
- Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less.
- Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE.
- Carries out the customer quality improvement strategy.
- Ensures compliance to TE quality policies and procedures related to customer requirements.
- Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
- Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
- Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
- Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
- Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.
- Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a TE facility or at a sub-tier supplier.
- Supports the MRB team functions for disposition of non-conforming products.
- Conduct audits at manufacturing sites